Systems development manager excited by franchise’s initiatives

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Fix It Building Services, New Zealand’s only nationwide, trade-based repairs and renovation supplier, has appointed Margot Mortland as systems development manager. The appointment demonstrates Fix It’s commitment to leading the building services industry in technology as well as service and professionalism. 

Ms Mortland steps into the newly formed position having spent a year as the Fix It Regional Manager – Northern Region where she managed the franchisees from Taupo north. The new role will focus on further increasing business efficiency, improving customer service and sharing knowledge through technology, resulting in the delivery of a true end-to-end business solution for the Fix It Building Services Franchise Group. 

Ms Mortland says the newly created position is a great example of what a dynamic company Fix It is and its forward thinking. “Having worked for Fix It for a year I’ve gained a great understanding of the culture and the current systems in place. 

“I understand the business from both the franchisor and the franchisee side, and can review and simplify our processes, delivering new improved ways of doing business and better ways of serving our customers. Great believer in the KISS theory “I’m a great believer of the KISS (Keep It Simple Stupid) theory — the easier and simpler a process is, the more likely it is to be adopted. 

My role is to ensure we are customer and process driven, with all work streamlined as efficiently as possible, making administration of the business hassle-free for all our customers and franchisees. “We’ve got some really exciting initiatives ahead, and with the company putting such a strong focus on systems development we’re confident Fix It will lead the way in streamlining technology in the building industry.” 

Fix It Building Services managing director Robin La Pere says in just over two and a half years, Fix It has established 16 franchisees throughout New Zealand, and grown into a $12 million per year business. “The challenge is now to develop our infrastructure to support our continued growth so that Fix It continues to lead the way in our industry,” he says. 

“Margot has been an integral part of growing the business and developing our own Fix It way. Her new role is in keeping with the business progression, and with her understanding of our business and experience from having worked abroad we are confident she will, again, exceed our expectations.” 

Prior to joining Fix It in March 2005, Ms Mortland worked as a management consultant in her own business for many years. “My activities were dominated by the need to look at situations and the people or parties affected, and provide process re-engineered solutions which resulted in positive change management within organisations.”

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